24 Hour Cancellation Policy
Repeat Appointment Cancellations
We ask that you call us at least 24 hours in advance of the start of your appointment if you need to cancel your appointment. Same day cancellations, cancellations with less than 24 hours and no-shows will be charged 100% of the scheduled service, to be invoiced or charged to the credit card on file. You will not be able to book another appointment until your account is in good standing.
Our software tracks cancellations that are made without 24 hour notice. Any guest that has multiple cancellations without 24 hour notice will be placed on a “guarantee required” status. Guests placed on this status are required to guarantee their future appointments with a credit card or gift card. Guests in a “guarantee required” status are subject to the same cancellation policy terms. A fee equal to the full service amount will be charged to the credit card or gift card if the full 24 hour notice is not given. It is always our mission to ensure excellent customer satisfaction. BCSx HAIRCARE reserves the right to reschedule or cancel client appointment without advanced notice. Refunds or deposits will be returned to client after review by management.
If you are more than 15 minutes late without contacting us, your appointment will be canceled or rescheduled. There will be a rescheduling fee of $25. We firmly believe in the value of your time and make a conscience effort to avoid long waiting periods in the salon. If time is critical to your schedule on a particular day, please make us aware of your schedule when scheduling your appointment in the note section.
Please arrive 15 minutes prior to your service appointment to allow adequate time to fill out our consultation form or you may request one be sent via email. Consultation forms are required for all chemical services, keratin treatments, allergies, and eyelash extension.
Credit Card Processing Fee
To offset the fees imposed by the credit card companies, we charge a processing fee whenever you make a payment in salon, via invoice or on our website via credit card. You have the option of using Paypal, Square Cash, or other forms of payment in order to avoid credit card processing fees when paying in salon or online. Thank you for your understanding and your business.
We offer a relaxing environment for both our guests and staff and ask that you arrange for childcare prior to your visit to help maintain the integrity of our atmosphere.
Our Salon staff are trained and educated in the newest trends, and techniques. However, if for some reason you are unsatisfied with the services received, we ask that you call within 2 DAYS of receiving services. We do not offer refunds, but we will work with you to correct any issues you may be having. We want you to be satisfied with your services. In most cases, in salon evaluations are necessary in order to determine appropriate action.
Unopened merchandise may be returned for a merchandise credit within 3 days of purchase.
Gift card are available for your gift giving convenience and are offered in any amount of $25 or more. Once issued, they will expire after 6 months. Gift cards does not include gratuities and are not redeemable for cash. You can add value at any time. Cards are a convenient way to prepay for all available services. Cards will be debited the service amount for any no-show appointments.
We ask, as a courtesy of all guests and our design team, for cell phones to be set to vibrate upon entrance of the salon.
In the service area of the salon we can only accommodate those clients receiving services. We thank you for your cooperation in advance. Our goal is to provide each client with personalized individual attention. All guests are asked to wait in the reception area, due to the space we ask that you please refrain from bringing guests that are not receiving a service. For the safety of our guests, BCSx HAIRCARE, prohibits the use of salon equipment by clients. This includes blowdryers.flat irons, shears, brushes, combs, and curling irons and nail implements.
DISCLAIMER - BCSx HAIRCARE salon does not warrant or assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed or performed in the salon and/or on this website.